Privacy policy

Business unit – Sakura Care

Last update: 14 August 2025

At SAKURA CARE SRL (Company number BE1006.924.039, registered office: Pegasuslaan 5, 1831 Machelen, Belgium), we respect your privacy and are committed to protecting your personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the Belgian Law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.

  1. Data Controller

    • The data controller is:
    • SAKURA CARE SRL
    • Avenue des Celtes 55, 1040 Etterbeek, Brussels, Belgium
    • 📧 info@sakuracare.be
    • 📞 +32 492 455 453

  1. Data we collect

We collect:

    • Data you provide voluntarily: name, surname, email address, phone number, appointment preferences, information provided via our forms.
    • Data collected automatically: IP address, browser type, device, browsing data (via cookies – see our Cookies Policy).

  1. Purposes and legal bases

Your data is processed for:

    • Managing appointments and services (legal basis: performance of a contract).
    • Billing and legal obligations (legal basis: legal obligation).
    • Improving our services and user experience (legal basis: legitimate interest).
    • Sending marketing communications only if you have given explicit consent (legal basis: consent).

  1. Data sharing

Your data may be shared only with:

    • Technical providers (hosting, maintenance, payment services, booking platform).
    • Competent authorities, if required by law.

We do not sell or rent your personal data to third parties for commercial purposes.

  1. Data retention

    • Customer data: kept for 7 years after the last transaction (legal accounting obligation).
    • Beauty treatment records (treatment history, photos with consent): kept for 10 years for professional liability reasons.
    • Marketing data: kept until consent is withdrawn.

  1. Security

We implement appropriate technical and organisational measures (encryption, restricted access, secure backups) to protect your data. However, no system is entirely secure, and we cannot guarantee absolute security.

  1. Your rights

Under the GDPR, you have the following rights:

    • Access, rectification, erasure, restriction of processing.
    • Object to processing (especially for marketing purposes).
    • Data portability.
    • Withdraw your consent at any time (without retroactive effect).

To exercise your rights: info@sakuracare.be

You must provide proof of identity.

  1. Data transfers outside the EU

We do not transfer your personal data outside the European Economic Area (EEA). If such a transfer occurs, it will be subject to appropriate safeguards in accordance with the GDPR.

  1. Supervisory authority

You can lodge a complaint with the Data Protection Authority:

  1. Changes

We may amend this policy at any time. The updated version will be published on our website with the revision date.